Pan Pacific London UNITED KINGDOM
Pan Pacific London
80 Houndsditch, London, EC3A 7AB, United Kingdom
Pan Pacific Hotel Group.
Pan Pacific Hotels Group is a subsidiary of developer UOL Group.
Date of Creation
Pan Pacific London opened on 1st September 2021.
Hotel General Manager:
Anne Golden – VP Operations UK/North America and General Manager, Pan Pacific London
With over 25 years’ experience, Anne has held leadership positions in a number of recognisable UK properties. Through her passion for genuine and gracious hospitality, she has supported and nurtured her teams to ensure the hotels were swiftly established as some of the best performing in London.
Pan Pacific London marks the first footprint into Europe for Pan Pacific Hotels Group. The vision of world-famous design and architectural firms, the hotel forms part of an architectural estate around Bishopsgate Plaza including a spectacular 43-storey bronze tower for hotel and private residents, and Devonshire House.
Pan Pacific London
History & Story
Located in the heart of the City, Pan Pacific London takes innovation and understated luxury to new heights, combining sincere Singaporean hospitality with contemporary London design to create a modern yet timeless experience for guests. By leading through our people, we extend South East Asian hospitality delivered from the heart and offer a haven in the City for guests to enjoy a serene and sensory experience from the moment they arrive.
Opened on 1st September 2021, Pan Pacific London was designed by the New York-based duo Yabu Pushelberg as a new statement of indulgence in London.
Main Strengths, Special Touch
Our hotel family was recruited based on Kindness, Humility, Attention to Detail, and Passion. With these skills and attributes, we create a sense of tranquillity and assurance to ensure guests feel completely at home. Once guests are at ease in our company, we can anticipate their needs – guests appreciate the small human touches, and the personalised or bespoke elements such as tailored amenities and supplying items we believe might have been forgotten (“we thought you might like….”).
Pan Pacific London is an ideal choice for discerning travellers wanting well-appointed hotels in the City of London. With its rich 800-year history, the City has a wealth of museums, galleries, green spaces, bars, restaurants and shops, all waiting to be discovered. Revel at the beauty of the iconic 17th Century St Paul’s Cathedral and trace the City’s history at the Museum of London. Walk along the River Thames, taking in some of London’s most iconic attractions or take the Elizabeth Line to the West End in 8 minutes.
Key sites/activities in the area
Tower of London
St Paul’s Cathedral
Museum of London
The Plaza offers more landscaped outdoor space than any other luxury hotel in the area, with biophilic design integrated into the overall style of the restaurant, bars and the Wellbeing floor.
Uniforms were designed by the team for the team, with chef uniforms made entirely from recycled plastic bottles.
Hotel partnerships such as Diptyque and Nespresso were chosen based on their robust environmental policies.
Our spacious rooms are ideal for families and on arrival, our VILPs (very important little persons) receive their very own “Singa” toy and bespoke amenity pack. On subsequent stays, new outfits for Singa can be organised.
Our VILPs can indulge in our ‘Little Kopi Tiam’ afternoon tea including finger sandwiches, scones and sweet treats. There is dedicated family time on the Wellbeing Floor with daily children’s hours for our infinity swimming pool. By night, a glass of milk, homemade cookies, and a choice of bedtime storybooks await.
• Number bedrooms: 194 luxury bedrooms
Starting from the 6th Floor of the tower and from 37sqm (398sqf), our luxury bedrooms and suites include a selection of Diptyque bathroom amenities, Dyson hairdryer, 55-inch TV with Chromecast device, Nespresso coffee machine and floor-to-ceiling windows. In addition, discerning travellers benefit from Complimentary Access to our Wellbeing Floor with its 18.5m infinity pool, 24hr high-performance gym with free training area, saunas and steam rooms.
• Number of suites: 43 Suites
Enjoy complimentary private Butler service and indulge in the luxury of comfort with Hypnos bed, a separate lounge, two televisions and an expansive marble bathroom with heated floor. Suite amenities also include Complimentary soft drinks minibar (replenished daily) and Complimentary pressing service (3 items per day).
Our Pan Pacific Suite at 119sqm (1280sq.ft/) is a commanding choice amongst the luxury suites in London. Located on the 19th floor, enjoy panoramic views across London including one of the City’s most recognisable landmarks, The Gherkin. Revel in an indulgent signature experience in this one-bedroomed suite, with separate lounge/dining room boasting floor-to-ceiling windows to take in the views, private study, dressing room, and marble bathroom with heated floor.
• Number of rooms, (keys) in all: 237 bedrooms.
Restaurants & Bars
Straits Kitchen – Embracing a respectful approach to cooking based on heritage recipes, the menu showcases a melting pot of cuisines from Singapore’s many cultures. Serving breakfast, lunch and dinner, the restaurant features floor-to-ceiling glass windows overlooking the Plaza, while two private dining rooms enable guests to enjoy a selection of set menus to suit all tastes and occasions.
Straits Bar – Offering over 150 carefully curated champagnes, the bar is also home to Champagne-based Asian-inspired cocktails along with a list of premium spirits.
Ginger Lily – Bottling the buzz and excitement of Singaporean bar culture, Ginger Lily is a destination bar for work and play and boasts an extensive collection of rare and exotic rums. The carefully curated cocktail menu offers an eclectic mix of signature Singaporean classics and contemporary creations, mixed and muddled by our very own experts.
The Orchid Lounge – Indulge in afternoon tea in our inviting and welcoming living room where award-winning Executive Pastry Chef, Cherish Finden, curates seasonal collections with a twist. Cherish brings her unique flair for Asian flavours to the traditional British afternoon tea with her Singaporean-inspired Kopi Tiam, celebrating bao, dim sum and choux.
Silverleaf – Located in Devonshire House, Silverleaf offers a full sensory experience, from the Tom Dixon design inspired by naturalism and its elements to the forward-thinking cocktail menu rooted around flavour and colour profiles. There is a semi-private area for 8 guests and Alba for private drink experiences. An expansive collection of rare international spirits has been carefully curated to ensure our guests have access to some of the finest spirits in the world.
SHIOK! – Located in Devonshire House, our patisserie is the perfect stop for those on the go. Masterminded by our talented Executive Pastry Chef, Cherish Finden, SHIOK! brings elegant, rich, traditional flavours from Cherish’s childhood into the heart of London.
Focus on mind and body with our world-class wellbeing destination floor dedicated exclusively to holistic health and featuring one of the most technologically advanced hotel gyms in London with its high-performance cardio and strength equipment available 24/7. A truly personalised approach to wellbeing is practiced for everything from treatments to customised exercise, and an expert team of health professionals available to help you achieve your specific goals.
Our infinity pool stretches an impressive 18.5m, with sweeping panoramas over Bishopsgate Plaza. Soak up the views with a swim, or laze away n luxurious loungers.
Two indulgent treatment rooms offer a wide range of treatments, infusing Western science and clinical research with South East Asian traditions of clean beauty focusing on result-driven relaxation techniques, and tailor-made seasonal rituals.
Corporate & Celebration Events
Featuring ten dedicated, fully accessible event spaces totalling 1,213 sqm, the hotel offers three distinctive areas:
Pacific Ballroom – at 464sqm, this is our largest event space and has its own dedicated private entrance from the Plaza. SMART integrated technology centres around large 4k LED video walls, allowing for truly hybrid events.
Meeting Place has 5 rooms with floor-to-ceiling windows and integrated 4k LED screens with video conferencing capability.
Market Square – With increased demand for more relaxed and flexible spaces, this area offers a more creative, residential-feel space with four meeting rooms wrapped around a central kitchen breakout space.
Extra Notable Features
Paws at Pan Pacific welcomes your canine companions and feline friends, with a pet menu specially curated for us with all fresh and natural ingredients. For guests enjoying the Wellbeing Floor or Afternoon Tea, our Pet Concierge can arrange for your pet to be groomed and pampered at nearby Shoreditch Dog House or be taken for a walk by one of the dedicated team from Bone Rangers.
Hotel and restaurant Awards
• Forbes Travel Guide – 5-Star rating 2022
• AA Hotel of the Year, London – 2022/23
Number of employees