Palmaïa – The House of AïA Mexico
Palmaïa – The House of AïA
Paseo Xaman – Ha Lote 1, Playacar, 77710, Playa del Carmen, Q.R.
www.thehouseofaia.com
HOTEL INFORMATION
Shareholders
Privately owned
Date of Creation
December 2019
Hotel General Manager
Javier Moncayo Managing Director | Palmaïa – The House of AïA
With over two decades of experience in luxury hospitality, Javier Moncayo has built an international career spanning Mexico, the United States, South America, Central America, and the Caribbean. Before joining Palmaïa – The House of AïA, he held senior leadership roles with some of the world’s most renowned hotel brands, including Hilton Hotels & Resorts, IHG, Starwood, Wyndham, GHL Hotels, and Metropolitan Touring.
His expertise encompasses every facet of high-end hospitality operations—Sales & Marketing, Finance, Rooms Division, Food & Beverage, Revenue Management, and Human Resources. Throughout his career, he has successfully led pre-openings, openings, large-scale renovations, and the development of innovative wellness retreat programming.
At Palmaïa, Javier brings together his operational excellence and visionary leadership to elevate the resort’s position as one of the most distinctive wellness destinations in the world. He is recognized for building high-performance teams, cultivating guest loyalty, and delivering transformative hospitality concepts that merge luxury service with authenticity and purpose.
Hotel Positioning
5-star luxury; Preferred Hotels & Resorts
Development Strategy
In the world of high-end travel, true luxury is no longer measured by opulence, but by the depth of transformation one experiences. Palmaïa The House of AïA stands as an authentic, groundbreaking wellness concept on Mexico’s Riviera Maya, where the jungle meets the Caribbean Sea, created for those who seek a life aligned with awareness, purpose, and connection.
Authentic Conscious Luxury
Palmaïa is not a resort to simply visit—it is a place to belong. Born from a vision of integrating well-being into everyday life, Palmaïa offers a genuine alternative to conventional luxury hospitality. Here, wellness is not a trend or an accessory; it is the very foundation of the experience. Whether beginning your journey with mindfulness practices or expanding into higher states of consciousness, guests are free to engage at their own rhythm, without imposed itineraries or artificial agendas.
Exclusivity Rooted in Community
Our guests share more than a destination; they share a philosophy. At Palmaïa, like-minded travelers gather to explore new ways of living, exchange ideas, and create relationships that extend beyond the stay. This authentic culture of community—of finding your tribe—creates an atmosphere of intimacy and belonging rare in the world of luxury travel.
Holistic and Ever-Evolving
Every detail at Palmaïa is consciously curated to resonate with truth and intention. From nourishing and healthy culinary experiences to ancient-inspired healing rituals at Atlantis Spa, each touchpoint reflects an authenticity that cannot be replicated. Live saxophone melodies at sunset, creative workshops, and daily holistic practices are not staged performances, but organic expressions of a philosophy rooted in nature and human connection. Our programs evolve continuously, inspired by genuine curiosity and a relentless pursuit of deeper meaning, ensuring each stay is uniquely transformative.
The Secret of Authentic Luxury
Palmaïa is often described as a best-kept secret—discovered serendipitously and shared by those who recognize the rare authenticity of an experience that goes beyond luxury. It is not just a destination, but a cultural movement in hospitality where exclusivity meets truth, and luxury is redefined through consciousness, creativity, and genuine human connection.
Positioning for Serandipians:
Palmaïa offers your most discerning travelers not only a retreat, but an authentic sanctuary for self-discovery. A place where luxury is measured by meaning, where exclusivity is expressed through belonging, and where every moment is an invitation to live consciously.
Palmaïa – The House of AïA
History & Story
Palmaïa was born from a vision to create a resort that honors the land while inspiring a new way of experiencing luxury. What began as a traditional project evolved into a groundbreaking concept where only a small portion of the property was developed, preserving the jungle, mangroves, and natural spirit of the Riviera Maya.
Every detail was shaped with intention from healthy, nourishing gastronomy to holistic rituals and sacred spaces designed to integrate well-being into daily life. Palmaïa emerged organically, with a pulse and a soul, offering guests not just a stay, but the possibility of transformation.
Today, Palmaïa stands as an authentic sanctuary of conscious luxury: a place where freedom replaces rigidity, where community and curiosity thrive, and where travelers are invited to awaken something within themselves while connecting with the energy of the land and sea.
Date Renewal
Palmaïa – The House of AïA is a new resort
Main Strengths, Special Touch
Palmaïa redefines luxury through authenticity, integrating wellness, sustainability, and connection into every detail. Guests enjoy more than 50 weekly holistic classes, rituals, and ceremonies as part of the inclusive Gifting Lifestyle, alongside nourishing culinary experiences and transformative spa treatments at Atlantis Spa. Families find a unique space in the Waldorf-inspired Awen program for children, while live performances, cultural rituals, and artistic expressions ensure every moment feels genuine, soulful, and unforgettable.
Location
Playacar, Playa del Carmen, Mexico
Key sites/activities in the area
Tulum, Chichen Itzá, Cobá, Shopping, Golf, Natural parks…
Fun Facts
• Untouched Nature
Surrounded by over 400 hectares of virgin jungle and 1 km of pristine beach, Palmaïa offers a setting of rare beauty and seclusion.
• The Architects of Life
A signature program curated by healers and guides from around the world, offering more than 50 holistic experiences each week—yoga, sound healing, meditation, and ancestral ceremonies.
• Gastronomic Journey
An innovative culinary program where healthy, nourishing food is elevated into an art form, blending creativity, flavor, and wellness.
• Atlantis Spa
A sacred sanctuary nestled in the jungle and mangroves, offering ancestral-inspired treatments crafted with organic herbs and elixirs for profound healing.
Children’s Corner
At Palmaïa, wellness embraces the entire family. The Awen program welcomes children aged 4 and up into a space where creativity, imagination, and nature exploration flourish in a safe and nurturing environment. Guided by caring educators, little ones engage in storytelling, music, arts, and outdoor discovery—activities designed to spark curiosity, confidence, and a meaningful connection with the natural world.
While children are immersed in these enriching experiences, parents are free to enjoy the resort’s holistic offerings—whether a wellness ritual, a restorative spa treatment, or a nourishing culinary journey—knowing their children are cared for with empathy and joy.
HOTEL FEATURES
Accommodation
Palmaïa offers 234 oceanfront suites, each designed with minimalist elegance and the barefoot luxury that defines the resort. Floor-to-ceiling views of the Caribbean invite nature into every space, while interiors are crafted with soothing tones, natural textures, and a sense of refined simplicity that nurtures calm and connection.
8 different layouts provide the perfect fit for everyone, featuring private terraces on all levels and a combination of spaces designed to fit families and couples’ needs. Choose between King or Queen beds, second bedrooms with bunk beds for 2 or 3, or sofa beds, luxury tubs, or showers. Also, all the Swim Out Suites have direct access to one of the property’s infinity pools.
Amenities included in all Suites:
Suite Features
• 50” SMART TV
• 24-hour in suite dining
• Minibar restocked daily
• Vanity Mirror
• Hair Dryer
• Nespresso Coffee Machine
• 100% Biodegradable Cruelty Free Locally Produced Amenies
• Tea Kele
• Individual Control for Air Condioning
• Iron & Ironing Board
• Bathrobe and Slippers
• Premium Bed Linen
• Laptop Size Safe Box
• Nightly Turndown Service
• Music Network via Bluetooth
• Private Terrace
• Unlimited Calls to Mexico, the United States and Canada
• High-speed Wi-Fi
KING SUITE TROPICAL AND OCEAN VIEW
Bedroom with king-size bed, living room and private balcony • Bathroom with 2 showers, 2 sinks and toilet • Max Occupancy: 2 adults • Room size: 50 m2 (538 2) /Balcony size: 10 m2
QUEEN SUITES TROPICAL AND OCEAN VIEW
Room with two queen-size beds with a sing area, a sofa-bed, and a private balcony • Bathroom with 2 showers and 2 sinks • Max Occupancy: 2 adults and 1 child or 1 adult and 2 children or 3 adults • Room Size: 50 m2 / Balcony Size: 10 m2
KING SUITES WITH BATHTUB TROPICAL AND OCEAN VIEW
Room with king-size bed, living room, and private balcony • Bathroom with shower, bathtub and bathroom • Max Occupancy: 2 adults • Room size: 50 m2 / Balcony size: 10 m2
FAMILY KING SUITES TROPICAL AND OCEAN VIEW
Room with king-size bed, bunk bed for 2 children, sing area and private balcony • Bathroom with 2 showers, 2 sinks and toilet • Max Occupancy: 2 adults and 2 children • Room size: 50 m2 / Balcony size: 10 m2
FAMILY MASTER SUITES TROPICAL AND OCEAN VIEW
Master bedroom with king-size bed, living room and private balcony • Master bathroom with double sink, shower, luxury bathtub and toilet • Secondary bedroom with bunk bed for 2 • Secondary room with sink, shower and bathroom • Max Occupancy: 2 adults and 2 children • Room size: 66 m2 / Balcony size: 11 m2
Restaurants & Bars
Our restaurants are overseen by Executive Chef Carlos Carrión. The Nourishing Biome is a unique food program only available at Palmaïa, where every meal is designed for optimal health. Instead of dictang what you should eat, we simplify by removing the most toxic ingredients
in the modern food system. This empowers you to freely experiment and enjoy healthy food options.Our menus consist of a healthy integrative food offering that promote various health benefits, including weight loss, reduced inflammation, stress relief and longevity. Each dish is always tasty, creative, and freshly prepared.
• LEK – A sophisticated twist on traditional Mexican Cuisine. Here you will discover the hidden gems of Mexican culinary culture that are not yet exported around the world.
• UME – Set among a sophisticated jungle influenced interior, serving Oriental Cuisine with a strong connection to Japan. Premium Sake Menu Available.
• Mar de Olivo – Mediterranean-inspired fresh healthy cuisine complemented by homemade pastas to indulge.
• Su Casa – A Fresh blend of modern healthy cuisine combined with wood-fired cooking, amplifying the textures and flavors of the dishes.
• Plantissa – Healthy’er Café featuring plant-based offerings such as smoothies, bowls, bakery items, sandwiches, house favorites, local soups, fresh juices, and the best coffee on the resort.
• Charly’s Vegan Tacos Food Truck – Once a star of the Tulum food scene, this eatery specializes in street tacos replicating the textures and flavors of meat, all made in-house.
Wellness
At Palmaïa, wellness is not an activity—it is a way of life. The resort’s vision is to integrate well-being seamlessly into every moment of the guest journey, offering experiences that nurture body, mind, and spirit with authenticity and depth.
The AïA Wellness Program invites guests to explore over 50 holistic classes and rituals each week, ranging from yoga, meditation, and breathwork to creative arts and ancient ceremonies. Every session is designed to meet guests where they are, allowing freedom of choice and discovery.
Nestled among the jungle and mangroves, Atlantis Spa offers healing treatments inspired by ancestral medicine. Here, organic herbs and elixirs are crafted into therapies that restore balance, ease emotional tension, and reconnect the soul with nature’s wisdom.
From the sacred tradition of temazcal ceremonies to contemporary practices that awaken creativity and awareness, every touchpoint at Palmaïa is a conscious invitation to transform, release, and rediscover the self.
Corporate & Celebration Events
Palmaïa offers a collection of exclusive venues designed for gatherings that transcend the ordinary. Whether for an intimate wedding by the sea or a transformational retreat, every space is created to foster connection, creativity, and inspiration.
Surrounded by pristine jungle and oceanfront beauty, celebrations at Palmaïa flow with authenticity and meaning. From open-air decks overlooking the Caribbean to serene jungle settings, each venue provides a unique atmosphere where moments become unforgettable experiences.
The resort’s holistic approach extends to event planning, integrating nourishing gastronomy, wellness activities, and immersive cultural elements that enrich every gathering. Ideal for weddings, wellness groups, or conscious corporate meetings, Palmaïa ensures that each event reflects both elegance and intention.
Extra Notable Features
• Rituals of Sound
A signature series of curated performances blending live instruments, sacred sounds, and global DJs. These evenings transform into immersive journeys where rhythm and energy create profound connection.
• 1:1 Sessions – Architects of Life
Personalized encounters with expert healers and practitioners, offering private sessions in sound therapy, energy alignment, meditation, and other holistic practices tailored to individual needs.
• DEPTH Program
Palmaïa’s community program that supports Mayan villages by funding entrepreneurial projects proposed by local people. These initiatives create businesses that enrich their communities, with no debt obligations—ensuring wealth remains where it is generated. Importantly, when guests book 1:1 sessions, 100% of the profit goes directly to DEPTH, meaning each personal growth journey at Palmaïa contributes to the empowerment and betterment of local communities.
Hotel and restaurant Awards
Palmaïa’s authenticity and innovation have earned international acclaim:
• Awarded the prestigious Two Michelin Keys, recognizing excellence in hospitality.
Recognized by Condé Nast Traveler – Readers’ Choice Awards.
• Named one of the Best All-Inclusive Resorts in Mexico by Forbes.
• Awarded “Best Yoga Retreat” in the 2025 Rolling Stone Travel Awards.
Number of employees
A dedicated team of approximately 300 employees brings Palmaïa’s philosophy to life each day. Trained to deliver service with authenticity, empathy, and excellence, they embody the resort’s values and ensure that every guest experience is both personal and transformative.