The Mark USA
25 E. 77th Street. New York
NY 10075 – USA
Independently owned, part of Preferred Hotel Group
Date of Creation
Hotel General Manager
With over 20 years of international experience in luxury hospitality, Mr. Haro has held leadership positions at some of the most prestigious hotels around the world. He began his award-winning career in Food & Beverage and Finance at The Caledonian in Edinburgh, Scotland, later moving to the Middle East and Asia, directing the operations of market-leading luxury hotels. His extensive experience includes roles as Executive Assistant Manager of the iconic Burj Al Arab in Dubai, and most recently, as the Director of La Mamounia, the legendary palace of Marrakech, awarded Best Hotel in the World by Condé Nast in 2021. Mr. Haro is joining The Mark Hotel at an especially exciting moment, as the property was the only New York hotel recently selected for Condé Nast Traveler’s Gold List 2023. The Annual Gold List highlights global editors’ all-time favorite hotels around the world that exemplify the gold standard of service and hospitality.
Mr. Haro is a graduate of EHL Hospitality Business School where he received a Master of Business Administration. He holds a degree in Hospitality Management from the Luxury Hotel School in Paris and has received certifications in luxury brand management from the London Business School and Bocconi University in Milan.
A native of France, Mr. Haro is fluent in both English and French. An established leader in luxury hospitality, he has been consistently recognized for his unwavering dedication to the highest standards of service, attention to detail and guest satisfaction.
« I am delighted to join this bastion of elegance in the heart of Manhattan and honored to be a part of the incredible team that has made it one of the most sought-after addresses in the world,” said Mr. Haro. “Together, we will continue this extraordinary endeavor of offering the finest levels of luxury and guest experience, with this touch of boldness that makes The Mark one of a kind.”
History & Story
The Mark is housed in a beautiful, 1920’s landmark building at the corner of 77th Street and Madison Avenue in the heart of Manhattan’s Upper East Side. Step inside, and The Mark has been completely reimagined, giving it a new life and identity for the 21st century.
The Mark harmonizes old-world comfort, avantgarde design, up-to-the-minute technologies and an unprecedented level of personal service to create one of the finest five-star hotels in the world. Drawing on the expertise of an extraordinary group of talents, foremost among them the legendary designer Jacques Grange, The Mark Hotel is a beacon of high French style and modern American comfort in the heart of New York City. Located on the ground floor, The Mark Restaurant by Chef Jean-Georges is open daily for breakfast, lunch, dinner, festive specials and 24-hour room service to hotel guests. A world class menu of subtly innovative European classics as well as Jean-Georges’ signature global seasonings sure to satisfy cravings for both simple and eclectic palates alike. For those looking for a taste of Paris in New York, the famously chic Caviar Kaspia has found its home at The Mark serving an exceptional menu of signature dishes which are perfectly complimented by the finest selection of caviars.
Each accommodation at The Mark is a symphony in understated elegance, with luxurious bedding and linen and furnishings in ebony, sycamore and nickel. The black-and-white marble-sheathed bathrooms evoke Art Deco glamour and feature deep-soaking tubs, heated towel racks, and polished nickel fittings by the British maker LeFroy Brooks; most offer a separate glass-enclosed shower. The lighting, shades, temperature and audio/visual system can all be controlled with a single touch via a Crestron remote touchscreen. The beds are custom-made for The Mark, the duvet and pillows are filled with American white goose down, and the linens are by Revival New York.
The latest technologies have been seamlessly integrated throughout every room in The Mark to provide the ultimate in audio-visual connectivity. Internet service is provided via Ethernet/dedicated VPN for the ultimate in speed and technology; complimentary high-speed Wi-Fi is also available. Remote and confidential printing services are available and include the capability of printing from smartphones and other handheld devices.
The Mark’s comprehensive fitness facility is located on the 2nd floor and is available 24 hours a day; through the concierge, private training sessions with celebrity trainer, Dan Flores, can be arranged. The Mark is home to the world’s most famous hairstylist, Frédéric Fekkai. The full spectrum of services that Fekkai made famous — including his individual approach to hair and beauty, the high level of pampering, his personally selected staff of stylists and beauty specialists and the high quality of his eponymous products — are all readily available to our hotel guests with a simple call to the concierge.
Jacques Grange re-designed the interior elements of The Mark in 2009.
Main Strengths, Special Touch
Drawing on the expertise of an extraordinary group of talents, foremost among them the designer Jacques Grange, Michelin three star chef Jean-Georges Vongerichten, renowned hairstylist Frédéric Fekkai and visionary general manager Etienne Haro – The Mark Hotel is a new beacon of high French style, immaculate service and state-of-the-art American technology and comfort.
Upper East Side
Key sites/activities in the area
Central Park (the lake), designer stores on Madison Avenue, museum mile (The Metropolitan Museum) and art galleries.
• The most dog-friendly hotel in New York City.
• 24/7 Personal Shopping with Bergdorf Goodman
• The Haute Dog Cart by Jean-Georges
• The largest Penthouse suite in the United States
• A fleet of custom-designed Maclaren strollers
• A selection of cheerful amenities from coloring pages and stickers to toys from The Mark’s own
• “The Mark Slumber Party” suite special
• 100 rooms and 50 suites
Sophisticated and comfortable rooms overlook beautiful 77th Street, Madison Avenue or the quiet courtyard
• Guest rooms starting at 40 square meters, suites starting at 65 square meters
• Spacious five fixture bathrooms with deep soaking tubs, separate showers, double sinks, finished in floor to ceiling Italian marble • Mirrored televisions in all bathrooms and custom beauty products by La Bottega dell’Albergo
• Uniquely designed private bars with black granite counter top and subzero refrigerated and freezer drawers – bar stocked with premium wines and spirits from Europe.
• Complimentary high-speed WiFi and local calls throughout the entire hotel
• Complimentary shoeshine by John Lobb, New York Times & Wall Street Journal
• 24-hour in-room dining featuring selections from The Mark Restaurant by Jean-Georges
Restaurants & Bars
• The Mark Restaurant by Jean-Georges
• The Mark Bar
• State-of-the-art Fitness Center (reserved for the clients of the hotel, 24 hours a day)
• Frédéric Fekkai Hair Salon (manicure, pedicure, hair treatments, etc.)
Corporate & Celebration Events
Meeting spaces are available for business functions and private events (up to 14 people)
Extra Notable Features
• Frédéric Fekkai Salon
• The Mark Shoe Shine by John Lobb
• 24/7 Personal Shopping with Bergdorf Goodman
• Pet-friendly amenities
• Complimentary bespoke bicycles with picnics in the park by Jean-Georges
• Complimentary Pedicab rides
• Complimentary house car usage (BMW).
Hotel & Restaurants Awards
Gold List, Conde Nast Traveler
2023 Conde Nast Traveler Reader’s Choice Awards – The Top Hotels in New York City (FYI we were #15/25 in the ranking)
Travel & Leisure World’s Best Awards – 15 Best New York City Hotels
Hotels Magazine – 25×25 Top Hotels of the World – we were named the top hotel in NY
Robb Report – The 15 Best Hotels in New York City – we were named #1
Best Hotels in New York City, U.S. News & World Report
#1 Luxury Hotel in the United States, Trip Advisor – Travelers’ Choice Best of the Best Awards
Best Hotels in New York City, #5 – Conde Nast Traveler, Reader’s Choice Awards
• Top Hotels in New York City #4 (2021)
Conde Nast Traveler, Reader’s Choice Awards
• Top Hotels in New York City #8 (2021)
Travel + Leisure
• #1 City Hotel in The Continental U.S. (2020)
Travel + Leisure
• #1 Hotel in New York City (2020)
Travel + Leisure
Number of employees