PROFILE & PHILOSOPHY
Hong Kong-based Shangri-La, one of the world’s premier hotel companies, currently owns and/or manages more than 80 hotels under the Shangri-La brand with a room inventory of over 34,000. Inspired by the legendary land featured in James Hilton’s novel Lost Horizon published in 1933, the name Shangri-La encapsulates the serenity and service for which Shangri-La is renowned worldwide.
Over four decades the group has established its brand hallmark of ‘hospitality from the heart.’
Shangri-La hotels, five-star deluxe properties featuring extensive luxury facilities and services, are located in Australia, Canada, mainland China, Fiji, France, Hong Kong, India, Indonesia, Japan, Malaysia, Maldives, Philippines, Singapore, Sultanate of Oman, Taiwan, Thailand, Turkey and the United Arab Emirates.
The group has a substantial development pipeline with upcoming projects in mainland China, Saudi Arabia, Australia…
HISTORY IN TEN DATES
Parent company, the Kuok Group, is established
Shangri-La Hotel, Singapore, opens under the management of Western International Hotels
Shangri-La International Hotel Management Ltd. is founded
Shangri-La Asia Limited (the property and hotel management company listed on the Hong Kong Stock Exchange) buys Shangri-La International Hotel Management Ltd.
First CHI, The Spa, opens in Bangkok, Thailand
Shangri-La enters the European market with Shangri-La Hotel, Paris
SERANDIPIANS HOTEL PARTNERS
Shangri-La International Hotel Management Ltd.
28/F, Kerry Centre
683 King’s Road
Quarry Bay, HONG KONG
Telephone: 00 852 2599 3000
MORE ABOUT SHANGRI-LA ORIENTATION
Shangri-La is known for offering some the largest rooms available in many destinations. There is a full range of accommodation options, ranging from deluxe rooms, to luxurious suites. Each Shangri-La Hotel has its own individual touch, with art and design representing the country the hotel is in. At the same time, guests will see familiar Shangri-La touches, which run throughout all its hotels. Many of the hotels invest in supporting local artists and display their work throughout.
Shangri-La guests can choose from a range of vibrant cultural experiences, recreational and rejuvenation activities amidst the natural splendour of a tranquil, tropical retreat, or a bustling city centre hotel. From helping a turtle ranger in Oman, visiting an Orang Utan Sanctuary in Borneo, cycling in the Maldives, to cooking lessons in Malaysia and dinner cruises on the Chao Phraya River in Bangkok. Many hotels feature award winning spas, including the group’s own spa brand, CHI.
Shangri-La Hotels offers golfing experiences in some of the most beautiful destinations around the world. In Borneo there is an 18-hole championship golf course. Bordered by the Tambalang and Mengkabong rivers, guests can tee-off with stunning views of MountKinabalu in the backdrop. Ensconced within the 400 acres of Shangri-La’s Rasa Ria Resort, Kota Kinabalu, the course was designed to highlight Sabah’s natural beauty. Shangri-La has also opened the first golf course in the Maldives, at the Shangri-La Villingili Resort & Spa.
Shangri-La offers a number of award winning restaurants around the world, many of which are recognised by the Michelin Guide, including hotels in Hong Kong and Paris. There are also unique, private dining experiences at many of the resorts.
Created especially for Shangri-La’s most valued guests, Golden Circle is more than a frequent guest programme. Golden Circle Award Points can then be redeemed for hotel stays, dining or spa experiences at any Shangri-La hotels and may also converted points into airline miles.
- Best Luxury Hotel Brand, Travel Channel of People.cn 2013 (China)
- Best Business Hotel Chain/Brand in Asia Pacific, Business Traveller 2013 (UK/Asia Pacific)
- Best Hotel Brand in China, Business Traveller 2013 (China)
- Top Hotel Brand in Asia, Smart Travel Asia Best in Travel Poll 2013
- Most Popular International Hotel Brand in China, The 10th Golden Pillow Award 2013 (China)
- Best Hotel Chain in Asia, FinanceAsia Business Travel Poll 2013 (Asia)
- Best Luxury Hotel Brand in Greater China, TTG China Travel Awards 2013 (China)
- Best International Hotel Group of the Year – 2013 China Travel & Meetings Industry Awards, Travel Weekly China & Events (China)
- Hotel Group of the Year – Silver Award, Diners Club 2013 (Germany)
- Golden Circle – One of the Top Three Best Hotel Loyalty Programmes, CEI Readers’ Choice Award 2013 (Asia)
- Best Luxury Hotel Brand, Hurun Report “Best of the Best 2013” (China)
With Shangri-La, not only is the accommodation superbly indulgent but the service and facilities provided for families are truly exceptional. Many Shangri-La Hotels offer Children’s Meal Plans, offering incredible value for guests dining with their children as well as children milk and cookies on arrival.
Shangri-La provide the perfect honeymoon experiences, from secluded tree-house villas in the Maldives, to romantic, private dinners on the beach in Oman. There are dedicated wedding planners at each hotel, which can help arrange every element of your special day.
Shangri-La remains committed to operating in an economically, socially and environmentally responsible manner, while balancing the interests of diverse stakeholders. In striving to be a leader in corporate citizenship and sustainable development, a corporate-level CSR Committee drives the company’s initiatives in the strategic areas of stakeholder relations, environment, health and safety, supply chain and employees. Under the umbrella of sustainability, Shangri-La’s social responsibility programme consists of the two elements of “embrace” and “sanctuary.” Embrace focuses on Shangri-La’s Caring People Project, which aims to promote the highest level of education and health support in underprivileged communities. In sanctuary, the programme concentrates on Shangri-La’s Care for Nature Project, which promotes the conservation and restoration of biodiversity.